Cancelling my booking

We hope this doesn't happen, however, if you need to cancel your booking, this must be done through our Guest Experience Team as soon as possible. Please note, in the event of a cancellation, we will need to speak with the lead name on the booking.
If you have not taken out our cancellation waiver, there will be cancellation fees which will be stated before your booking is cancelled & can be found in our terms and conditions.

Important information:

  • Please be aware cancellation may incur charges. All cancellations must be made through our Thorpe Park Breaks Guest Experience Team

  • Any bookings at the Thorpe Shark Cabins please note within 7 days of the stay date or park entry date are non-amendable and non-refundable.

  • Any bookings for an offsite hotel within 36 hours of the date of ticket entrance to Thorpe Park or within 36 hours of the hotel stay are non-amendable and non-refundable.