I'm planning to book an overnight stay

We have everything you need to know before you book:

Important Information:

  • Our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
  • If you have already booked and would prefer to call a local rate number you will find one at the bottom of your booking confirmation.
  • As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
  • We are unable to deal with any ticket only enquiries, please click here to purchase ticket only. If you would like to speak to our ticket only team please click here.

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm

Still need to contact us? 

0300 332 1423 Calls charged at a local rate.