I've already booked an overnight stay

If you need to call us you can find a local rate number at the bottom of your booking confirmation.

You can also get your confirmation resent.

The Guest Experience Opening Hours:

  • Monday - Friday 9am- 9pm
  • Saturday & Sunday 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm

Chrismas Opening Hours:

  • Christmas Eve: 9am-1pm
  • Christmas Day: Closed
  • Boxing Day:9am-5.30pm
  • 27th December- 29th December: 9am-5.30pm
  • 30th December: 9am- 9pm
  • New Year's Eve: 9am- 5.30pm
  • New Years Day: Closed

Important Information:

  • Our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
  • Please note if you're contacting us in relation to an existing booking, we will need to speak to the lead name associated with the booking.
  • Our email team are unable to provide quotes or check availability.
  • Our email team cannot cancel or amend bookings within 7 days.
  • If you would prefer to call a local rate number you will find one at the bottom of your booking confirmation.