If you need to call us you can find a local rate number at the bottom of your booking confirmation.
You can also get your confirmation resent.
The Guest Experience Opening Hours:
- Monday - Friday 9am- 9pm
- Saturday & Sunday 9am- 5.30pm
- Bank Holidays: 9am-5.30pm
Chrismas Opening Hours:
- Christmas Eve: 9am-1pm
- Christmas Day: Closed
- Boxing Day:9am-5.30pm
- 27th December- 29th December: 9am-5.30pm
- 30th December: 9am- 9pm
- New Year's Eve: 9am- 5.30pm
- New Years Day: Closed
- Our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
- Please note if you're contacting us in relation to an existing booking, we will need to speak to the lead name associated with the booking.
- Our email team are unable to provide quotes or check availability.
- Our email team cannot cancel or amend bookings within 7 days.
- If you would prefer to call a local rate number you will find one at the bottom of your booking confirmation.