Coronavirus (Covid-19) – Guest Information

The health and safety of our guests and staff is our absolute priority, so as a precaution, THORPE PARK Resort will be closed until further notice due to Covid-19. 

Further to recent updates from the Government on the response to the COVID-19 coronavirus outbreak, we have taken the very difficult decision to postpone the opening of THORPE PARK Resort and to close our Hotel as a precautionary measure. Whilst we had been looking forward to welcoming Passholders this weekend and Thrillseekers from next weekend, we believe that this is the right decision to protect the health and wellbeing of our employees and guests. 

We are in contact with the relevant authorities and will work to reopen the Resort to guests as soon as it’s appropriate to do so.  

If your booking is affected, you can amend your booking to a later date within the 2020 season for no additional cost.* 

I would like to move my amend my booking to a later date at no additional cost*:

For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional cost*

Please complete our amendment form via 'Manage My Booking' including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible. We look forward to welcoming you to Thorpe Park Resort soon. Thank you for your patience.

  • *Subject to availability, please provide 3 alternative dates in order of preference, dates are allocated on a first come first serve basis. 

  • Please note- if you have booked a partner Hotel (an offsite hotel) most will honour the price you booked at, however, there are a small number which cannot, we will let you know based on the dates you choose.

 My booking is for a date after the 25th April 2020, can I still contact you?

We anticipate high email volumes over the next few days, so if you want to make a booking the quickest and best way to do that is to visit our website or if you have questions about an existing booking you can visit our Help Centre for all the up to date information.