Existing booking

Already booked your short break? We have everything you need to know before you arrive:

Contact us:

Haven’t been able to find the answer you were looking for, or do you need more help? There are several ways you can get in touch with us - please see the below options:
Live Chat:
  • The fastest and easiest way to contact us is through our Live Chat team. Our Live Chat team are on hand to assist with any queries relating to your existing booking.   

Live Chat


  • You can contact our email team by filling out the below Contact Us form, and a member of our team will be in touch. 

Contact Us Form


  • Alternatively, you can contact our Guest Experience team via telephone. Please be aware we are experiencing very high call volumes and long wait times.
  • If you need to contact us regarding booking or amending a restaurant reservation, please visit our Restaurant information. Our Guest Experience Team has the same availability as shown online and are unable to make changes to these bookings.

0300 023 0611

The Guest Experience team opening hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm