Government Guidelines - Latest Information

Latest Information:

I have received a voucher and would like to know how to redeem it. 

  • Your voucher can be redeemed online for stays up to and including 30th April 2022, your voucher must be redeemed by 30th June 2021. Simply go through the booking process as usual and enter your voucher code as a payment method at check-out. The balance of your voucher will be deducted from the total cost of your break. 
  • Your voucher code will be sent via email and must be redeemed by the 30th June 2021. 

I​ wish to discuss my booking with a member of your Guest Experience Team. ​​

  • If your booking has been affected by the recent Government Guidelines, please see the information above. If you would like to speak to a member of the Guest Experience Team, please visit ‘Manage My Booking’ and click on the contact us form. A member of our team will contact you.
  • We kindly ask that you fill in the contact us form as our team is experiencing a high number of calls and emails, resulting in longer wait times than usual.