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Top Questions

If you cannot find your question in our help centre or need some help making a booking please get in touch.

  • A Checklist Before You Arrive
  • Do THORPE SHARK Cabins guests get access to Black Mirror
  • Checking in & out
  • Booking Breakfast and Dinner
  • Why can't I download my theme park tickets into the App?
  • Redeeming My Voucher
  • I would like to cancel my Shortbreak booking.
  • How do I book using my Merlin Annual Pass?

Help Topics

  • Thorpe Shark Cabins
  • Guests With Additional Needs
  • Our Packages, Events & Offers
  • Manage My Booking
  • Theme Park
  • Merlin Annual Pass
  • Payment & Booking
  • Contact Us
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